Legal & Security

DATA
PROTECTION.

We guard your medical data with the same intensity we guard your physical health. Read our strict, zero-compromise privacy and Electronic Health Record (EHR) protocols below.

Effective Date: June 1, 2026

Clinical Privacy Protocol

01. Data Acquisition

5ML HEALTHCARE collects only the data absolutely necessary to secure your treatment, process your bookings, and dispatch emergency services. This includes:

  • Identifiable Information (Name, Mobile Number, Email).
  • Clinical History (Pathology reports, previous prescriptions).
  • Geospatial Data (Only active during live Ambulance dispatch mapping).

02. EHR Encryption

Your Electronic Health Records (EHR) form the core of our clinical intelligence. We utilize modern cloud database architectures (Firebase infrastructure) to ensure that your lab reports and vital stats remain encrypted and completely inaccessible to unauthorized civilian or commercial third parties.

03. Network Syncing & Sharing

We strictly do not sell your data to marketing agencies or pharmaceutical reps. Your clinical data is only transmitted externally under the following condition:

Referral Protocol: If you require super-speciality care, your diagnostic history is securely transmitted to our partnered Tier-1 hospitals to guarantee immediate admission without repeated testing.

04. Digital Infrastructure (Cookies)

Our web application utilizes essential local storage and minimal session cookies strictly to remember your booking preferences and prevent redundant data entry. We do not run invasive tracking pixels for external ad-targeting.

05. Your Clearances (User Rights)

Under our operating protocols, you retain absolute authority over your clinical footprint.

  • You may request a total hard-copy or digital export of your EHR at any time.
  • You may request the permanent deletion of your non-mandatory clinical history from our cloud servers.

Privacy Desk Contact

If you suspect a data breach or wish to exercise your data rights, contact our administrative layer immediately.